Grand Slam Communication

Yeah, I’m Cranky.

I’m down to only one working knee.

I saw the orthopedist.

And I have a few objections.

My first complaint is that there was an awful lot of walking in this office.

I had to walk down a very long hallway to the x-ray room.

Then I had another long walk to get to the examination room.

After that, I had to walk all the way across the building to schedule an MRI.

Finally, I had to walk back across the entire suite to check out.

At the Urgent Care, back on that first day, they saw me hobbling in the parking lot.

They hustled out with a folding chair and told me to sit down and wait because someone else was coming with a wheelchair.

Now that’s good service.

You’d think an orthopedic office would have wheelchairs.

My second complaint is that examination table was real artsy-fartsy.

Which means it wasn’t practical at all.

Most examination tables can raise and lower, and many have pull-out steps.

This one did not.

It was huge, and I couldn’t even try to climb up on it with only one working leg.

The doctor was fine with examining my knee from the chair that I was in.

The technician who came in to fit me for the brace wanted me on the table.

Ha, ha, no way, that’s not going to happen.

The tech wasn’t happy.

But seriously?

Shouldn’t an orthopedic office be prepared for orthopedic injuries?

My final complaint is their phone service.

I received three different calls before my appointment.

None of them identified the medical group.

One of them said, “No caller ID,” and the others simply listed a number.

I never answer calls like that.

It’s probably a scammer.

A lot of time was wasted playing phone tag.

OK, that’s enough cranky ranting.

I liked the doctor.

The brace is amazing, and I can walk with it, and I’m feeling a lot better.

My MRI is scheduled.

I hope I don’t need surgery.

I would prefer to skip that and go straight to physical therapy.

I get a say in this, don’t I?

That’s how it works, right?

Right?